Hours of business
Drop off/pick up is by appointment only between 9 - 4 Mon to Fri & 10 – 2 Saturday
*ensure you book your drop off/pick up slot prior to arriving.
Due to Licencing restrictions we are unable to open Sunday. If you do require a drop off or collection on a Sunday please ring us to discuss.
Want to view the facilities?
Please ring to make an appointment, you are of course welcome to arrive without an appointment (within our opening hours) but without an appointment we may be busy with clients or attending to our furry guests. Any person visiting Acaster Luxury Cattery do so at their own risk, all children must be kept under control at all times.
Acaster Boarding does not accept any responsibility for injury; persons enter at their own risk.
Due to the incline leading up to the Cattery it may not be suitable for disabled, elderly or infirm persons. A video showing the facilities is available on face book for those unable to view in person.
All cats boarding with us must produce a vaccination certificate. The certificate must be in date and cover the whole duration of the visit.
Vaccinations need to be administered a minimum of 4 weeks before the start of the boarding. We will not board your cat/s without up-to-date vaccinations.
Worming / Fleas
Please worm your cat/s on a regular basis, we advise you obtain worming treatments from your vet as these are more effective. If we find your cat has worms whilst staying with us we will seek veterinary advice which will be payable on your return.
If your pet if found to have fleas, Acaster reserves the right to seek veterinary advice, the vet may treat your pet with an appropriate flea treatment, the cost of this treatment will be payable on your return. To avoid this, please use a regular flea prevention treatment.
Clients are encouraged to provide their cat food, this ensures the cats diet remains consistent and reduces the potential of stomach upsets/diarrhoea.
Clients must inform Acaster if their cat/s have or had any illness since making their booking. A cat with any infectious condition will not be accepted until cleared.
Clients authorise Acaster Luxury Cattery to obtain emergency veterinary care that may be necessary whilst boarding. The client accepts full responsibility for any charges related to this emergency care. The client also authorises Acaster to use a vet of their choice to administer the care. Acaster will make every effort to use the animals registered vet however depending on then illness the local vet registered with Acaster Boarding would be used.
Every effort would be made to contact the owners to advise them of the situation (should a vet be required) unless the owners give specific instructions not to.
Clients can provide any items such as bedding, toys and treats. No bean bags please.
Shared rooms (from the same family only)
If you have more than one cat boarding with us and you request they share a room you agree that Acaster may separate them if a situation arose whereby it was deemed that the separation was in the pets best interests, in particular for their health & well been.
We require a deposit for every booking. The deposit is 50% of the total amount. Deposits are non-refundable & non-transferable.
Weekend bookings are only accepted at our discretion.
A minimum charge of 4 days is applicable on some bookings; you will be advised of this at the point of booking.
Rates are on a daily basis, charged from and including the date of arrival & the day of departure.
Bank holidays are charged at normal rate .
Christmas Day, Boxing Day, New Year’s Eve & New Year’s Day are charged at double rate.
If clients return home early, for any reason, no reductions will be made.
Boarding fees must be paid in full, no animal will be released until all monies owing have been paid.
Acaster reserves the right to alter boarding charges without notice. Current charges are available on our website.
All prices are inclusive of VAT
We accept payment by cash, bank transfer
Extra services, if required, are priced separately and added to your bill.
Should you cancel your booking, 28 days’ notice is required. Failure to cancel before this period will incur full charges. Non-payment of any charges will result in your pet/pets being refused boarding in the future, plus recovery of any outstanding monies will be followed up.
Exceptions at the discretion of management.
Limitation of Liability
Cats are boarded at the sole risk of their owners and whilst every care will be taken, to our usual exceptional standards, Acaster cannot be liable for illness, injury or death of any animal in their care.
If your pet died whilst in our care we would take it to either our local vet or your own vet to store until your return. To minimise the upset while you are away we would not advise you of the death until the day you are due to return (Unless you instruct us otherwise).
If we decide in the best interests of your pets health that they need veterinary attention we will endeavour to take them to your regular (depending on distance/condition of your pet) or our local vet. Any vet fees we incur must be reimbursed to us.
You may bring any items of bedding, playthings etc. for your pet, but please note that Acaster DOES NOT ACCEPT RESPONSIBILITY for their condition or safe return and are left solely at the owner's risk. Any belongings that are soiled during the boarding period may have to be destroyed. All carriers, beds, bedding and toys must be clearly marked with the owner's name and we ask you to keep a record of items handed over and it is up to the owners to ask for them at the end of the stay.
The copyright of all photographs taken and displayed at the Cattery and on our website/social media belong solely to Acaster Luxury Cattery. All rights reserved.
You hereby give permission to Acaster Luxury Cattery to re-home or dispose of your cat/s if you fail to collect your cat/s within 14 days of the arranged date of collection. Any changes in circumstances/delayed collection must be communicated by text message, email or in writing.
Acaster Luxury Cattery reserves the right to terminate your contract at any time, at its sole discretion. Likewise the client may terminate the contract at any time as per policies and procedures.